Support
In Case of any questions, Users of Stellar Commanders may Contact Blindflug Studios AG ("Stellar Commanders") via email: support@blindflugstudios.com.
Stellar Commanders will use its best effort to answer any support-questions of User within 48 hours. Any support will be delivered via email, Stellar Commanders does not offer support via phone or any other way whatsoever.
Support questions may only be sent to Stellar Commanders in English.
Support may only include technical issues, Stellar Commanders does not reply on questions regarding the Stellar Commander itself, the Story of Stellar Commanders, solutions and tricks and/or how to play Stellar Commanders etc.
If Stellar Commanders opens a Support case, it may collect and process personal data of the User. Any personal data will be collected and processed as set out in the Data Protection Policy of Stellar Commander.
Data Protection Policy Stellar Commanders
This Data Protection Policy describes the collection and further processing of personal data by Stellar Commanders of Blindflug Studios AG, Fabrikstrasse 54, 8005 Zürich, Switzerland (hereinafter "Stellar Commanders").
Stellar Commanders attaches great importance to the protection of personal data and does not collect, process and use personal data whatsoever. Personal data is all information relating to an identified or identifiable natural person, which includes, for example, your name as well as your postal and e-mail addresses.
In the event that activities of Stellar Commanders are governed by other data protection policies (such as the data protection policy of Apple), are evident from the circumstances, or are governed by applicable laws outside of the European Union and the European Economic Area, then such applicable law and resulting policies shall control. The term personal data shall include all information relating to an identified or identifiable person.
1. Data Controller, Data Protection Officer
The Data Controller in accordance with the Swiss Data Protection Regulations and the EU General Data Protection Regulation (GDPR) of Stellar Commanders shall be Blindflug Studios AG, Fabrikstrasse 54, 8005 Zürich, Switzerland.
Stellar Commanders has not appointed a data protection officer according to article 37 GDPR.
2. Processing of personal data
Stellar Commanders only collects and processes personal data of users sending a support request to Stellar Commanders ("Users").
The personal data of Users is collected directly by Stellar Commanders through direct communication via email.
In particular, the following categories of personal data are processed by Stellar Commanders:
Personal data including first and last name, email address and player's pseudonym;
Data in connection with communication: email communication in support cases with Stellar Commanders (including records of the communication);
3. Purpose of processing and legal grounds
3.1 Purpose of data processing
In particular, but not limited to, and in accordance with the applicable law, Stellar Commanders may process personal Data for the following Purposes:
Customer service and support;
compliance with legal and regulatory requirements, including the internal rules of Stellar Commanders, enforcement and exploitation of legal rights and claims, defense against legal claims, litigation, complaints, combating abusive conduct, engaging in legal investigations and proceedings and responding to inquiries of public authorities.
(together the "Purpose of Data Processing").
3.2 Legal grounds of Data processing
Stellar Commanders uses the personal data for the Purpose of Data Processing based on the following legal grounds:
performance of contracts (support cases);
compliance with legal obligations of Stellar Commanders;
legitimate interests of Stellar Commanders, including but not limited to
efficient and effective User support, maintenance of contact and other communication with Users;
efficient and effective protection of User data, secrets and assets of and entrusted to Stellar Commanders as well as the protection and security of systems and premises of Stellar Commanders;
maintenance and security, efficiency of business and development, Websites and IT systems;
compliance with legal and regulatory requirements and internal rules of Stellar Commanders;
prevention of fraud, offences and crimes as well as related investigations, handling of claims and actions against Stellar Commanders, legal proceedings, cooperation with public authorities, legal actions.
4. Transfer and Disclosure of Data
In accordance with applicable data protection laws, Stellar Commanders may transfer personal data, to the following categories of commissioned data processors:
service providers;
local, national and foreign authorities;
other parties in potential or actual legal proceedings;
other Group companies of Stellar Commanders.
(together "Commissioned Data Processors").
Stellar Commanders may disclose personal data to Commissioned Data Processors and to any country worldwide, including namely all countries in which Stellar Commanders is represented by Group companies, affiliates or other offices and representatives as well as to countries in which service providers of Stellar Commanders process their data. If data is disclosed to countries without an adequate protection, Stellar Commanders shall ensure an adequate protection of the transferred User data or Partner Data (e.g. by EU standard clauses, binding corporate rules, EU-U.S. and/or the Swiss-U.S. Privacy Shield Framework).
5. Data Collection by Apple Services
Stellar Commanders collects gameplay and user data and stores it on Apple services such as iCloud for gameplay progression saves and Game Center for multiplayer matchmaking, authentication and achievements. We do not store personal or gameplay data on our servers.
Stellar Commanders has no control and no influence about data being processed by Apple and cannot be made responsible for any rights of the user regarding data being processed by Apple to the highest extent possible permitted by law or otherwise.
6. Rights of the Users, visitors and partners
Any affected individual may request information from Stellar Commanders if data concerning them is being processed. In addition, any affected individual has the right to request the correction, deletion or restriction of its own personal data as well as to object to the processing of its own personal data per se. Should the processing of personal data be based on consent, the affected individual may withdraw such consent at any time.
Request shall be submitted to
Blindflug Studios AG
Data Protection
Fabrikstrasse 54
8005 Zürich
Switzerland
Stellar Commanders reserves the right to restrict the rights of the affected individual in accordance with applicable law and e.g. not to disclose comprehensive information or not to delete data.
Any affected individual may also raise a complaint with the competent data protection authority, which in the case of a Stellar Commanders is the Federal Data Protection and Information Commissioner in Switzerland (http://www.edoeb.admin.ch) or the respective data protection authority in the user's country of residence.
7. Changes to this Data Protection Policy
Stellar Commanders reserves the right to amend this Data Privacy Notice at any time and without prior notice or announcement. The latest version posted on the Stellar Commanders Website shall be applicable.
Stellar Commanders shall inform the affected person of any update or amendments by email or in another appropriate manner.
The amendments shall be deemed to have been accepted unless the affected individual objects within 30 days of notification. In case of objection Stellar Commanders shall be free to terminate any agreement with the affected individual with immediate effect.